Welcome to the eight edition of INSIDE RUMPL where we give you a behind the scenes look at the problems we’re facing, the solutions we’re building, and the team that makes it all happen. In this edition we’re introducing you to our Partner Services Coordinator, Brent Shenton. He joined the team in October 2019. He’s going to share a little bit about himself, his role at Rumpl, and his passion for providing the best customer experience possible.

What does the Partner Services Coordinator do?

The Partner Services Coordinator works closely with both the sales and operations teams to make sure that Rumpl’s wholesale accounts are best equipped to show our product to customers. I’m primarily responsible for wholesale account set-up and order management, but I also get to figure out creative ways to partner with local dealers across the country as they sell Rumpl products. In addition, I also field in-bound sales requests and help our field rep force coordinate new accounts. It’s both exciting and rewarding to work with such rad retail partners across the country; plus I get to find new people doing creative work in retail spaces, which is something that really fuels me.

What does your day-to-day work look like?

My day generally consists of working with our warehouse to fulfill orders and working internally to submit new orders. I also get to connect with our field reps and help them facilitate new orders and open new accounts. One of my favorite things about my job is how different each day looks - one day I’m working on sending new fixtures to retailers, the next I’m on the phone with new accounts answering questions about what products will fit best in their store.

What’s a big project you’ve undertaken recently?

We’re in the process of launching our fall/winter 2020 season and it has been really exciting to manage the new orders as they head out the door to our retail partners. These orders have been in the works since all the way back in February, so it’s awesome to see them finally come into fruition and make their way to many of the cool shops that carry Rumpl. This season is full of really beautiful products and I’m excited to see the ways in which customers engage with them.