RETURNS

We are happy to offer returns for orders placed on Rumpl.com (exceptions listed below) within 60 days of delivery. Click the ‘Returns’ button above to start your return for refund. Have your order number and email, phone, or zip code handy. You can receive your refund to your original payment method or in the form of store credit. Returns for refund will include a $15 return fee that will be deducted from your refund.

If you have multiple items from different orders to return, please submit one return request per order and use the correct shipping labels when you're sending the items back. If you send them in the same box, it will affect our ability to issue you a quick refund.

Refunds will be issued within 7 business days of being received and processed by our warehouse. Please allow 7-14 days for your return to be processed - we'll send you a refund notification once done!

EXCHANGES

Unfortunately, we do not offer direct exchanges. Instead, please return your item and place a new order for the item of your preference. If you are worried about the new item selling out, we highly recommend that you return your item(s) and place a new order on our website at the same time. This will ensure that you get the correct product quickly, and you will receive a full refund for the return within two weeks of it being received at our warehouse. If you run into any issues or need help setting up your return, please contact our customer experience team and we’ll be happy to help!

GIFT RETURNS

To return a gift, please click the "Gift Returns & Exchanges" button above. We will need the order number, shipping address, email, or name of the purchaser to process your gift return. We're happy to provide you with store credit, but we can’t imagine why you’d want to return such a thoughtful gift!

If you received an item purchased with a discount and would like to exchange for an item that is no longer discounted, please reach out to our customer experience team at info@rumpl.com.

EXCEPTIONS

The following items are not eligible for returns or exchanges:

- Final Sale items
- Custom MyRumpl Orders
- Items outside our 60-Day return window
- Items not purchased through Rumpl.com
- International orders
- Pro Orders
- Bulk/Corporate Orders above 50 units

WARRANTY

Our products are backed by a 3-year warranty against manufacturing defects. This covers issues like stitching failures, fabric flaws, or Cape Clip™ and zipper problems not caused by normal wear and tear.

If you think your item qualifies for a warranty claim, start one by clicking on "Used & Defective Items" above, or reach out to our Customer Experience team with a photo and description of the issue. We’ll make it right.

Note: Warranty claims are not subject to return fees. This warranty doesn’t cover damage from accidents, misuse, or the normal breakdown of materials over time.

If you purchased your Rumpl gear somewhere other than Rumpl.com, make sure to register your item here to activate your warranty.