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Returns, Exchanges, And Warranty Claims

Returns, Exchanges, And Warranty Claims

We want you to be happy with your Rumpl purchase, and in the case that you’re not, we’re here to help with an exchange or refund your purchase. We’re also happy to offer a 100 Night Trial return and satisfaction guarantee.

We want you to be happy with your Rumpl purchase, and in the case that you’re not, we’re here to help with an exchange or refund your purchase. We’re also happy to offer a 100 Night Trial return policy/satisfaction guarantee.

For 100 Night Trial items
or to start a warranty claim

For 100 Night Trial items or to start a warranty claim

Not sure where to go? Check out our policies below:

RETURNS

Click the ‘Returns’ button above to start your return for refund. Have your order number and email, phone, or zip code handy. You can receive your refund to your original payment method or in the form of store credit. Unfortunately, we are not able to offer refunds to different payment methods at this time. If you have multiple items from multiple items to return, please submit multiple return requests and use the correct shipping labels when you're sending the items back.
Refunds will be issued when the product is received and processed by our warehouse.

 

EXCHANGES

Click the ‘Exchanges’ button above and enter your order number and email, phone, or zip code. To create your new order, select the ‘Shop Now’ option to use the credit from the item you are returning to purchase your new item. Exchanges for equally priced items come at no charge. Exchanges for different priced items will be billed/refunded accordingly depending on the price difference. The exchange order will ship upon the first tracking scan for the package being returned.

If you would like to have your exchange sent immediately, you can opt for an Instant Exchange by providing your payment information at the time of your exchange. You will only be charged if the return package does not receive a tracking scan within 14 days.

 

GIFT RETURNS

To return a gift, please email us at info@rumpl.com, with "GIFT RETURN" in the subject line. We will need the order number, shipping address, email, or name of the purchaser. We can’t imagine why you’d want to return such a thoughtful gift though!

 

EXCEPTIONS:

  • Final Sale items
  • Items outside our 100 Night Trial Window
  • Items not purchased through
    Rumpl.com
  • International orders

 

RETURNS

Click the ‘Returns’ button above to start your return for refund. Have your order number and email, phone, or zip code handy. You can receive your refund to your original payment method or in the form of store credit. Unfortunately, we are not able to offer refunds to different payment methods at this time. If you have multiple items from multiple items to return, please submit multiple return requests and use the correct shipping labels when you're sending the items back.
Refunds will be issued when the product is received and processed by our warehouse.

EXCHANGES

Click the ‘Exchanges’ button above and enter your order number and email, phone, or zip code. To create your new order, select the ‘Shop Now’ option to use the credit from the item you are returning to purchase your new item. Exchanges for equally priced items come at no charge. Exchanges for different priced items will be billed/refunded accordingly depending on the price difference. The exchange order will ship upon the first tracking scan for the package being returned.

If you would like to have your exchange sent immediately, you can opt for an Instant Exchange by providing your payment information at the time of your exchange. You will only be charged if the return package does not receive a tracking scan within 14 days.

 

GIFT RETURNS

To return a gift, please email us at info@rumpl.com, with "GIFT RETURN" in the subject line. We will need the order number, shipping address, email, or name of the purchaser. We can’t imagine why you’d want to return such a thoughtful gift though!

 

EXCEPTIONS:

  • Final Sale items
  • Items outside our 100 Night Trial Window
  • Items not purchased through Rumpl.com
  • International orders

 

Still have questions?

Send us an email at.info@rumpl.com or hit the chat button in the bottom right of your screen. We’re here to help!