Returns & Exchanges

We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase. Please allow 2 weeks for the refund to appear in your account.

Click the Submit a Request, visit our help center, or email info@rumpl.com with your order number and what items you’re returning to get the ball rolling.

To return a gift we need the order number, shipping address, email, or name of the purchaser. Though we can’t imagine why you’d want to return such a thoughtful gift.

Sorry, we cannot cover return shipping on international returns at this time.

If you did not purchase your blanket from Rumpl.com, please return your product at the place you originally purchased it.

To return a gift we need the order number, shipping address, and email or name of the original purchaser. Please email this information to info@rumpl.com and we'll take care of you. Though we can’t imagine why you’d want to return such a thoughtful gift, we'll do our best to help get you the Rumpl product of your dreams!

Not digging that print? Hate blue? Need a different size? We feel you, and we want to make it easy to get a blanket you love. You can exchange any blanket that hasn’t been totally abused within 30 days of purchase.

Click the "Submit a Request", visit our help center, or email info@rumpl.com with your order number and what items you’re exchanging to get the ball rolling.

To exchange a gift we need the order number, shipping address, email, or name of the purchaser. We promise not to tell the gifter they have bad taste.

We’re human, we make mistakes too. If we goofed and sent the wrong item, we’ll exchange it lickity-split. Click the "Submit a Request", visit our help center, or contact us at info@rumpl.com to get started. Please include your order number.

Shipping & Warranty

Continental US: We offer free ground shipping on all orders over $49 to the lower 48; even you, Delaware. Expedited shipping is available at an additional cost, calculated at checkout. We offer 2-Day, and overnight shipping from FedEx. 

Alaska & Hawaii: Shipping costs vary and will display at checkout.

International: We ship internationally to most countries. Shipping times and rates vary and will display at checkout. Shipping costs and the option to pay duties will also display at checkout.

We take pride in the quality of our products, and we back it up with a 1-Year Warranty on any manufacturer defects. This does not account for normal wear and tear.

If something is amiss, send us a note at info@rumpl.com with proof of purchase (order number or email) and we'll do what we can to make it right.

If you purchased from a third party (REI, Amazon, neighborhood yard sale etc.), they will handle your warranty claim for you. 

Product

Rumpl blankets are designed to shed dirt and odor, however periodic washing is still needed for optimal performance. Use warm water and a non-detergent performance wash (we recommend Grangers). Only wash your Rumpl in a front load washing machine; do not dry clean.

We strongly recommend air drying. If you must use a dryer, use the lowest tumble setting with the heat turned off. Excessive heat can damage your blanket.

DWR is short for Durable Water Repellent. It’s a coating applied to many pieces of outdoor gear and apparel to add water resistance. There have been concerns about the waste generated from the production and application of DWR, and we’ve worked with our suppliers to choose a treatment that significantly reduces byproducts. Learn more about how we use DWR here.

We've worked hard to incorporate post-consumer recycled materials into new and existing Rumpl products including the Original Puffy Blanket and the NanoLoft Puffy Blanket. We've used over 3,000,000 recycled plastic bottles in 2019 alone. Learn more here. 

Our down is 100% fair trade certified and obtained as a harm-free by-product of the food industry, meaning that nothing is live-plucked.  Both our down supplier and our factory are audited yearly by the IDFL (International Down and Feather Testing Laboratory) and have received the Responsible Down Standard certification.

It's the same idea as Patagonia, but of course, we use a different supply chain than they do. 

General

Have a question? We can point you in the right direction. 

Support

info@rumpl.com

Marketing

marketing@rumpl.com

affiliate@rumpl.com

press@rumpl.com

Wholesale / Custom Blankets

sales@rumpl.com

Interested in custom blankets for your company or event? Send a note to sales@rumpl.com with your quantity and timeline. 

Try searching our Help Center first and them email us at info@rumpl.com if you can't find it. We'll take care of you!