SHIPPING & BILLING
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Holiday Shipping Notice
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Order Processing
Orders, except custom orders, are processed and shipped within 1-3 business days.
At the time of online purchase, you will receive an email from us confirming your order. You will receive a second email from us when your order has shipped which will include your tracking number.
Important Note: If you've placed your order with us and you meant to choose a different color, style, or size, please email us at info@rumpl.com ASAP. If your address is incorrect, please do the same.
If you want to cancel your order, please email us at info@rumpl.com ASAP so we can cancel it and reimburse you before it ships out!
Standard Shipping
We offer free shipping on orders $49+ (after discounts) to anywhere in the contiguous U.S. (excludes Alaska and Hawaii). For non-eligible orders, shipping rates will be as shown at checkout.
Our warehouse is located in Henderson, Nevada, so orders on the West Coast will typically arrive a day or two sooner than the East Coast. Our carrier options include OnTrac, DHL, FedEx, and USPS, and orders typically take 4-7 business days to deliver, including order processing time.
Please note: Pro orders are not eligible for free shipping. Some promotional items may not be eligible for free shipping.
Expedited Shipping
We also offer 2-3 Day Express Shipping options for orders within the contiguous U.S. Rates may vary depending on the total weight of orders. Please note that the 1-3 day processing time still applies to expedited orders.
Shipping for Custom Orders
Custom Orders are shipped separately from non-custom orders and will take an estimated 1-2 weeks to to ship.
International Shipping
We're excited to be able to offer International Shipping options to all countries. If you do not see your country on the list at checkout let us know at info@rumpl.com and we can get your country included on the listed. Please note that international shipping is a flat $35 USD charge (does not include duties and taxes).Your country's customs or local carrier will reach out about duties and taxes upon arrival. On average, standard international shipping can take about 2 weeks. If you refuse to pay duties and taxes your package will be returned back to our warehouse and shipping/handling costs will not be refunded.
Payment Processing
Rumpl Inc. will not release an order for shipment until payment is confirmed. We currently accept the following payment types: PayPal, Visa, MasterCard and American Express, Discover, Amazon Pay, Shop Pay, Klarna, and Affirm. Typically, payments will clear the next business day.
Occasionally, payment processing can take up to 2 business days or more. Please be advised that Rumpl, Inc. has no control over the time required for payments to be processed and cleared. To ensure prompt payment processing, please follow-up directly with PayPal / Visa / MasterCard / Amex regarding your online payment to us.
Term of Shipment
Rumpl is proud to offer FedEx and USPS as our preferred worldwide carriers for all of our shipments.
Once your order has been shipped, you will receive an email from Rumpl confirming shipment containing a tracking number.
Taxes and Import Fees
Rumpl is not responsible for any actions taken by the customs or the chosen package delivery service. Rumpl has no control over this. The customer is responsible for any customs charges that may be applied to the shipment. Customs determines these charges and Rumpl has no way of knowing what these charges may be.
