Refund policy
OVERVIEW
At Rumpl, we believe our customers deserve a great product and an exceptional customer experience. We will do everything we can to ensure you are satisfied and any return or exchange is processed quickly.
RETURNS
You can return anything within reason within 60 days of purchase. Here are some examples of returns we will gladly process and others that we cannot, we simply need to draw the line somewhere. We understand that stuff happens, but we do stand by our products and our policies!
YES:
- I hate it
- It showed up damaged
- It was a gift and I don't want it
- I changed my mind after opening it
NO:
- I slept in it for a weekend and I don't feel like keeping it
- My BFF's dog threw up on it
- I lost it somewhere
- I got too close to the campfire and it caught fire
EXCHANGES
We don't want you to be stuck with a Rumpl you aren't totally crazy about, because we have one that you will be. We will not exchange items that don't fall under our warranty, have been used, or abused! Your judgment is crucial to our success. Here are some common reasons we will accept exchanges:
- I hate the color
- It arrived damaged
- I need a different size
- It was a gift and I want a different style/size
Additionally, we’re happy to offer a 60-Night Trial return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase. Please allow 2 weeks for the refund to appear in your account.
To start a Return or Exchange, please visit our Returns & Exchanges page to get the ball rolling. Please note that returns have a $15 cost that will be deducted from your refund. Exchanges and refunds in the form of store credit will be eligible for free returns.
To return a gift, please click the "Gift Returns & Exchanges" button on the Returns & Exchanges page. We will need the order number, shipping address, email, or name of the purchaser to process your gift return. We're happy to provide you with store credit. We can’t imagine why you’d want to return such a thoughtful gift, we're happy to help you find a Rumpl you'll love.
NOTE: If you purchased your blanket from someone other than Rumpl.com, you need to initiate a return with that company. Contact us if you have any questions at info@rumpl.com.
Rumpl does not pay for shipping on international returns, exchanges or replacements.